Lakeview Family Health Team is committed to promoting a culture of quality and patient safety by:
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Ensuring quality program and service provision that responds to the needs of the community
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Using technology to enhance program and service delivery
In doing so, Lakeview FHT strives to achieve the five objectives of Ontario Health’s Quintuple Aim Quality Framework:
We track our progress towards achieving the Quintuple Aim by:
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Having a Quality Improvement Committee, a Quality and Patient Safety Policy,and a Patient Complaint Policy in place, as required by Ontario Health
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Submitting a Quality Improvement Plan to Ontario Health annually
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Monitoring patient satisfaction and patient health outcomes quarterly, then reporting the results on Scorecards that are reviewed by the Quality Improvement Committee and the Board of Directors
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Designing our programs and services to enhance accessibility by ensuring that health information handouts, signage, and surveys are easy to read, and by providing information in alternative formats
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Improving access by offering some services to patients who are not part of our team, such as online group mental health and wellness sessions, and mass vaccination clinics
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Using inclusive language and ensuring that patients from equity-seeking groups are welcomed and treated with respect
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Supporting provider and staff satisfaction and wellbeing by holding regular team meetings, team retreats, and training sessions
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Leading the region in using new technologies that help patients while improving efficiency and reducing costs, such as online booking, virtual visits, and e-referrals
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Ensuring that the Patient Rights and Responsibilities Policy and the Patient, Family and Caregiver Declaration of Values are communicated to all patients, caregivers, and team members
Summary of Documents
